A multi-state health insurer’s Connect Community brings its members together, provides 24×7 access to helpful resources that promote better health and well-being, and, if needed, enables collaboration with program specialists about health insurance plans and benefits. Join this session to learn about the journey from small digital initiative to a large-scale, transformative digital strategy for customer education and self-service.

Presented By:
Olman Hernandez, Manager, Digital Communications
Blue Cross and Blue Shield of IL, MT, NM, OK, & TX

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B