Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Community-Powered CX Generates Healthy Increase in Digital Engagement and Self-Service
A multi-state health insurer’s Connect Community brings its members together, provides 24×7 access to helpful resources that promote better health and well-being, and, if needed, enables collaboration with program specialists about health insurance plans and benefits. Join this session to learn about the journey from small digital initiative to a large-scale, transformative digital strategy for customer education and self-service.
Olman Hernandez, Manager, Digital Communications
Blue Cross and Blue Shield of IL, MT, NM, OK, & TX