As cybersecurity threats increasingly plague financial institutions, both hackers and law enforcement agencies are becoming smarter each day in an attempt to gain an advantage over the other. But what exactly happens when they come head to head? Now’s your chance to hear from both the great minds behind the act and those that work tirelessly to stop them. In this session, you’ll gain a behind-the-scenes look at the mindset, techniques, and goals of each side of the financial industry’s cyber landscape.

Presented By:
Terry Gold, Founder
D6 Research

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B