Your agents are the first line of compliance in your service organization, using disclaimers and disclosures to ensure your customers have the knowledge to make informed decisions. However, when that line falls, the fines can start. Join this session to learn how Verint solutions can help you identify your teams’ compliance challenges, provide in-the-moment guidance to your agents, and evaluate agent compliance on every call.

Presented By:
Carmit DiAndrea
Siobhan Miller
Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B