While the landscape of banking is changing to focus more on cyber threats and fraud, many robbers still wear a mask and want the most important physical asset a bank has: cash. The Bank Protection Act of 1968 requires security officers to provide training for bank robberies, yet the act doesn’t regulate how it should be done. But a bank’s employees must be leveraged as its greatest asset. In this session, learn proven training practices for robbery prevention, employee safety during an incident, and robbery apprehension.

Presented By:
Dollie Kelly, Vice President of Security and Retail Operations, CBSO, ABCP
C&F Bank

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B