It has become increasingly paramount for businesses of all kinds to diligently prepare for an active shooter situation, and financial institutions are no exception. From putting a plan in place, to ensuring a timely response and appropriately addressing the aftermath in the event of an incident, banks and credit unions must always be ready. Find out in this session how your financial organization can mitigate the risk of an active shooter, and both react and recover should the situation arise.

Presented By:
Hector Torres, Chief Security Officer
Banco Popular

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B