Complying with many regulations relies on your communications and recording infrastructure operating reliably and in accordance with your policies. Give this, what if something stopped working behind the scenes? What if organizational changes result in you failing to capture the interactions you need? In this session, we will examine these issues in more detail and look at how Verint’s automation technology can help you avoid these pitfalls, reduce cost, and improve compliance.

Presented By:

Andy Lamb

Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B