Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Utilizing Customer Feedback to Transform an Organization from Within
Customer experience is more than a project or program for Citizens Energy, a public utility service provider dedicated to serving customers with unparalleled excellence and integrity. It is a key part of the strategic planning process. Learn how the CX leadership team elevated customer experience insights to the highest levels of the organization through education, socialization, and a results-oriented approach. You’ll hear how strategic alignment around the customer has helped this organization ensure it delivers on its vision and mission that were established over 100 years ago.
Vice President of Customer Operations
Citizens Energy Group