Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
More than a Number: Using CX Insights to Solve Problems and Drive Action
The CX program at this major drugstore chain is robust, with everyone from the CEO to the fulfillment center focused on driving high customer satisfaction. The company’s research manager is now taking the program beyond numbers by using CX insights to solve a variety of problems for stakeholders across the organization. Attend this session to learn about the unique ways the retailer is taking CX to the next level – beyond just the score.