Empowerment through Operational Visibility: One Insurer’s Journey

Come hear the story of an insurer’s journey from stress and chaos to empowerment and control. Leveraging Verint Work Manager, the insurer was able to provide a lens into work volumes, employee skills, and the customer journey. The visibility empowered employees and team leaders to improve productivity, capacity, and customer delivery processes. Hear how the insights helped the insurer manage its latest peak season with the right number of resources to meet demand, at a lower cost and lower stress level for employees.

Presented By:
Tracy Johnson, Change & Transformation Manager
Rebecca Henry, Operations Director
RSA