Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
The Quality Pro’s Guide to Beat the Mundane
Don’t settle for a stale, homogenized quality program where everyone gets a trophy. Get swept off the norm, as a leading biotechnology company takes you on its journey to reinvigorate quality and boost performance. From where it began and what it changed, to the tools, methodology, processes, and data to fuel the voyage, to the output and results of the effort, get expert guidance that can help you reach a similar destination – revamped and re-energized quality and performance in your own contact center!
Presented by:
Craig McLaurin
Director of Contact Center Planning
Thermo Fisher Scientific
Rob Smith
Manager, Contact Center Applications
Thermo Fisher Scientific
Tony Alvarez-Pedroso
Performance Reporting Manager
Thermo Fisher Scientific