Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Succeeding in the Cloud on a Global Scale
Join this session to learn how a disruptor in the gig economy, with more than 8,000 agents globally, leverages the Verint cloud to take its business to new heights. The innovative peer-to-peer ridesharing, food delivery, and transportation network company shares how it successfully deployed Verint across multiple centers in multiple countries. Don’t miss the tips, tricks, best practices, and lessons learned it has to offer. Plus, hear what’s next, including face-to-face recording in its help centers, in its aim to effectively support scale and complexity across channels.
Presented by:
Chris Heath
Sr. Verint Administrator
Uber
Gustavo Urdaneta
Customer Experience Manager Mexico
Uber