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Poor Back-Office Resource Utilization: DPA Reveals the Issues
Do you know if you have an Employee #35? Someone who barely spends two hours a day in production? Guardian Life, one of the largest mutual life insurance companies in the U.S., didn’t know about Employee #35 until it implemented Verint Desktop and Process Analytics (DPA). Learn how Guardian is using DPA as an accurate, reliable, and actionable source of insights to uncover Employee #35 and other Aha! moments. Using these insights, the organization is changing leadership practices to help employees focus on improving their performance and increasing resource utilization.
Presented by:
Scott Boyd
Director, Workforce Planning
Guardian Life Insurance Company of America
Braden Krumrei
Team Leader, Workforce Planning
Guardian Life Insurance Company of America