Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.


Optimize Schedule Adherence in Your Contact Center

Optimize Schedule Adherence in Your Contact Center

A contact center is only as strong as its associates. That’s why schedule adherence is so important. In fact, the metric is one of the top associate productivity indicators. If you’re underperforming when it comes to adherence, your customers and your contact center’s bottom line will suffer. Join this session to hear how one of the largest industrial equipment distributors in the world effectively addresses and drives up adherence to help optimize costs, elevate CSAT, and more.


Presented by:

Tamara Forbes Morris

Assistant Manager Daily Operations

MSC Industrial Supply