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Operationalizing VoC for Improved CX (and Better NPS Scores)
How does one of the world’s most analytics-driven organizations manage its customers? With deep insight from Verint products, a laser-focus on customer-centricity, and a willingness to act on data. Learn how Urban Science, who helps global automotive manufacturers make data-driven decisions, acts on and operationalizes VoC through a multi-national customer relationship management program focused on, among other outputs, coaching and enabling customer-facing staff to implement immediate actions to address client issues. The end result? Increasingly valuable customer relationships, record NPS scores, and more revenue!
Chief Marketing Officer
Business Metrics Manager