Implementing WFO in the Cloud: Before, After, and What’s Next

In this session, a well-known manufacturer and retailer shares its story of implementing Verint’s multi-tenant cloud WFO solution. It will paint a picture of how its contact center functioned before and after, as well as its vision for the future. Hear lessons learned, best practices, benefits, and tips and tricks uncovered along the way to enhance your existing or future cloud WFO strategy. You’ll leave this session with a real-world understanding of what it takes to be successful and make positive change in your contact center.

Presented by:

George Southwick
Sr. Manager, Systems Operations
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Aric Goddard
Manager, Planning, WFM & Real Time Operations
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Katie Joslyn
Sr. Manager, Relationship Center Business Development
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