Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Implementing WFO in the Cloud: Before, After, and What’s Next
In this session, a well-known manufacturer and retailer shares its story of implementing Verint’s multi-tenant cloud WFO solution. It will paint a picture of how its contact center functioned before and after, as well as its vision for the future. Hear lessons learned, best practices, benefits, and tips and tricks uncovered along the way to enhance your existing or future cloud WFO strategy. You’ll leave this session with a real-world understanding of what it takes to be successful and make positive change in your contact center.
Sr. Manager, Systems Operations
Manager, Planning, WFM & Real Time Operations
Sr. Manager, Relationship Center Business Development