Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
How to Leverage Digital VoC Insight to Deliver Improved Omnichannel Customer Experiences
As customers continue to engage with you on their rather than your terms, crossing channels seemingly at will, organizations have been grappling with how to deliver consistently exceptional CX. Join this session to learn how Costco leverages customer insight from digital channels to deliver an optimal overall omnichannel experience for its members throughout its digital, store, and contact center operations.
Director, Member Services Staff Development