Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Forrester: Combine VoC and Operational Data to Make CX Everyone’s Job and Generate Improved ROI
While CX and VoC programs offer fantastic potential to spur widespread business improvements, Forrester CX Index data reveals that general CX quality levels have not improved in recent years. But despite this overall trend, some organizations are achieving great results. In this session, featured Forrester Senior Analyst Faith Adams will explain how combining operational trend-based data with VoC insight – integrating digital VoC, speech and text into your analysis – can lead to exceptional ROI, increased leadership buy-in and organization-wide engagement and ownership.