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Ensuring Consistent QA – Even in Local Service Centers
Got a distributed branch/service center network? Tired of doing sporadic, time consuming side-by-side observations for quality assessments of service center staff? Hear how this leader in local passenger transportation got the “greenlight” to elevate its local quality capabilities to be on par with the rest of its channels with Verint Face-to-Face Recording and Desktop and Process Analytics.
Customer Experience Manager Mexico