Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
“Representative! Representative!” Unleashing the Power of a Transcribed IVR
Are your customers frustrated with your IVR? Do you even know? Join this session to learn how to utilize Verint Speech Analytics to help optimize IVR performance, improve containment, and elevate the customer experience. First, get insight into what it takes to integrate your IVR recordings into speech analytics. Then, hear real-world examples for improving caller containment within the IVR, identifying response recognition inconsistencies, discovering opportunities for root cause analysis of customer frustration with IVR prompts, and more.
Presented By:
Bryan Tipton, Workforce Optimization Engineer
Miguel Sosa, Workforce Optimization Engineer
Jeff Robinson, Verint Administrator
Luke Carrens, Verint Administrator
Express Scripts