Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
DX + CX = HX: The Sum Is More Than the Parts
Today’s companies are looking for ways to blend the best of human and machine intelligence with the ultimate goal of empowering the human experience (HX) via meaningful brand interactions. This means combining traditional customer experience (CX) with digital experience (DX) technologies like bots and analytics. Together, they enable the ideal end-to-end CX journey, which will optimize business outcomes. Through use cases and case studies, this session will prove how DX + CX = HX.
Presented by:
Kirsten Jepson
Director, Product Marketing
TELUS International