Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Actionable Insights from Voice of Customer Analytics
Cigna is passionate about delivering category-of-one customer experiences. In this session, the Head of Voice of Customer Analytics shares how Cigna uses statistics, text analytics, sentiment, speech analytics, omnichannel journey analytics, and more to optimize transactional experiences such as website functionality and call center scripting. She will also share stories from the trenches about NPS, automation, reducing time to insight, and evangelizing CX metrics.