In today’s world, mobile communications are the primary form of communications. How are you enforcing compliance requirements when communications extend to the mobile user? Tango Networks’ mobile solutions extend your Verint solutions to encompass all your employees’ mobile communications. In this presentation, hear use case examples of mobile communications capture and record; how workforce optimization and customer engagement can be extended to mobile users; and special compliance considerations for financial firms, companies managing field workforces, and others.

 

Presented by:

Pamela Strong

Vice President of Global Channels

Tango Networks

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B