Hear how a top investment management firm added scorecards to its mix of WFM and DPA to pump up productivity. Scorecards enabled the organization to simplify its performance management solutions from five to one, create role-specific scorecards with “metrics that matter,” and give employees daily visibility into how they are performing. The speakers, who moonlight at DJs, will spin stories of success, like how scorecards helped them hit their efficiency goals for three key products for the first time in years.

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B