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The Future of Enterprise VoC: Verint Voice of the Customer Product Release

The Future of Enterprise VoC: Verint Voice of the Customer Product Release

A deep dive into Verint’s VoC solutions product release, which brings together Speech Analytics, Digital Feedback Management (OpinionLab), Enterprise Feedback Management (EFM), and EFM-IVR (Customer Feedback) – to capture and analyze speech and text-based VoC across multiple channels. The end result: a fully optimized omnichannel customer experience. Now, if your customers can say it, write it, or click it, Verint can truly help you listen, analyze, and act on it!

 

Presented by:

Rick Blair

VP, Product Strategy Group – VoC Solutions

Verint