At Florida’s largest credit union, automation isn’t just a buzz word. Hear how the organization is making automation a reality within its care center today and its plans for even greater automation in the future – all to optimize employee engagement and serve customers better. Learn how Verint WFO and Speech Analytics fit squarely into its automation strategy and the results it’s achieving. Then, see what technologies it has in store to shape member care in the next phase of its automation journey.

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B