Verint Engagement Management Professional contains tons of data, but what do you do with it and how can the data help you? Join this session to see how a passionate regional municipality user helps his organization make the most of its data through the use of dynamic dashboards – driving business decisions and enhancing customer engagement and service delivery!


Presented by:

Chris Hobden

HRC Systems Analyst

Region of Waterloo

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B