Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
CX Means Business: A CX Program Built Around Organizational Objectives and KPIs
Learn how the CX program at the College of American Pathologists was built to succeed by focusing on what mattered to the business as a whole and on the organization’s fundamental values: precision and scientific validity. The Director of Digital Strategy connected KPIs highlighting the precision underlining the ForeSee measurement – resulting in adoption and engagement all the way up to the board. Attend this session to learn how you can make your data more relevant to stakeholders across your business.
Presented by:
Monique Terrell
Digital Strategy
College of American Pathologists