Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Using Speech Analytics to Improve New Product Offerings and Service Changes
In this session, a leading financial services corporation shares how it uses speech analytics to automatically categorize, retrieve, and analyze calls from customers related to new product offerings and service changes. From this, it is able to observe, react to, and address customer responses to improve products, communications, back-office processes, agent knowledge and performance, and the customer experience in real time.
Presented by:
Josh Baker
Business Analytics Consultant
PNC Bank