Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Transforming CX with Speech Analytics and Desktop and Process Analytics
In this session, a leading power utility company shares its journey of augmenting its WFO investment with analytics. By adding speech analytics and desktop and process analytics, the organization was able to identify cost savings while improving agent and customer experience. Learn how, in a short amount of time, the combination of Verint solutions helped the company achieve quick wins related to handle time, process improvement, and performance management opportunities. Leave with ideas on how you can easily replicate these gains.
Presented by:
Raidel Alfonso
Data Analytics Manager
Florida Power & Light
Jayne Lopez
Customer Experience Business Analyst
Florida Power & Light
Allen Becker
Business Analyst
Florida Power & Light