Navigating Your Way to Efficient and Effective Self-Service

In this session, a leader in GPS navigation shares its innovative self-service strategy and the phone/email/chat vs. self-service metrics that continue to drive its strategy today. Learn how the organization’s global product support group utilizes Verint Knowledge Management to enable the strategy and empower associates to help improve knowledge content. From best practices to a demonstration of the organization’s self-service website, walk away with ideas on how you can navigate your way to self-service success!