Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Increase CSAT and Reduce Costs: Using Speech Analytics to Make the Dream a Reality
In this session, a leading health insurer in New England shares its quest to serve customers better and reduce costs at the same time. Sound impossible? Not with Verint Speech Analytics. Hear how this company was able to reduce repeat calls and lower handle time, while also increasing customer satisfaction. Walk away with insights on how you too can make your operational goals a reality – and your customers happier in the process!
Sr. Manager, Data & Analytics
Blue Cross Blue Shield of Massachusetts