Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.

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Creating a Support Eco-System with KM, Web Self-Service, Community, and CRM

Creating a Support Eco-System with KM, Web Self-Service, Community, and CRM

Knowledge Management aims to develop and deliver “one source of the truth” across users and channels, as well as harvest customer knowledge back into the support organization. This is what we tell our customers, and this is what we aim to do ourselves! In this session, you’ll hear how Verint Support leverages our own knowledge management application to support our customers. Learn about our evolving approach to provide a unified, knowledge-centric environment for effectively supporting customers like you!

 

Presented by:

John Chmaj

KM Strategy Lead

Verint

 

Nik Jowett

KM Program Manager

Verint