A Blueprint for Digitization

As established organizations seek to keep pace with digital-first newcomers, digital transformation is a hot topic. But is it a reality? For this large insurance company, it is. Hear how the company simplified, modernized, and automated all aspects of customer and workforce engagement, including workforce optimization and omnichannel customer service. Hear the steps it took throughout its journey and see the compelling results achieved throughout the business. This session will show you that real transformation is achievable!

Presented by:

Brent Burgess

Director, Digital Technology

IAG