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  • The Journey from On Premises to the Cloud

    Join Nick Delis, Area Vice President of Five9, for a lively discussion of real-world companies migrating their contact centers to the cloud. Nick has been personally involved with hundreds of companies as they transform their service and sales operations. This interactive session will focus on real business situations and provide insight on how a migration for your contact center will impact your business from an operational, financial, business continuity, and disaster recovery perspective.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B