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  • Innovations Panel: How Customers are Addressing Fraud, Risk, and Compliance Today

    Panelists: Clay Barnett, Vice-President/Corporate Security Manager, First Tennessee Bank; Mary Charles, Assistant Vice President, Security Officer & Senior Fraud Investigator, City National Bank; Luke Crossley, Regional Security Officer, Zions Bancorporation; Kim Hodgkin, Corporate Security Manager, Delta Credit Union

    Moderator: Teresa Anderson, Editor in Chief, Security Management Magazine

    Ensuring comprehensive security and efficient business operations can be challenging for today’s financial institutions, as the variety and complexity of threats and vulnerabilities continue to increase. To address areas such as fraud, risk, and compliance, organizations must stay prepared, proactive, and diligent by taking advantage of the latest technologies and trends in the industry. This panel will analyze the intelligent and innovative solutions that exist to achieve this goal, using personal experiences and real-world examples to demonstrate the best techniques and processes available to the market today.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B