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  • Impacts of Cybersecurity Legislation and Regulations on Protecting Data

    Herb Kelsey, Former Chief Architect for NSA/LSI and CTOP for Cybersecurity at IBM

    Users’ relationships with Internet and social media providers, as well as enterprises using their data, are strained. Recent news and events about cybersecurity breaches and business practices have awakened legislatures around the globe. While Europe has been in the forefront from a regulatory perspective, U.S. legislators are now beginning to recognize the issues involved. This session will discuss the government’s interest in protecting data and ensuring transparency; how governments will view and approach legislation to better protect data and provide assessments independently; and the impact on enterprises large and small, emphasizing the influence on business models and analytics of data.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B