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  • Coffee Talk: Verint Voice of the Customer Update

    Jim Moran, Product Management Director, Verint and Alex Johnson, Senior Director, Analytics and Strategy, Verint

    Verint’s Voice of the Customer program has been instrumental in allowing Verint to deliver the kinds of technology innovations and updates that end-user customers want, and in this discussion, panelists will explore the latest solutions being developed based on this feedback. See a demonstration of the new upcoming Video Investigator solution developed specifically for banks and credit unions based on the input and feedback directly from our customer base. Verint executives will also present other new features coming down the pipeline, including Video Anywhere, ATM Skimming, enhanced security initiatives, and more. Additionally, learn about the new Verint Banking and Retail Solutions User Forums, where users will be able to find out more about exciting new solutions from Verint and interact with banking and credit union peers as well as experts from Verint.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B