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  • A Recap of the Market Today

    Matt Tengwall, Vice President and General Manager, Verint

    The financial sector has greatly evolved over the last several years, driven by recognizable growth and excitement shared by those in the industry. We’re seeing new and intelligent solutions proactively address the expanding range of risks financial organizations face, and a positive trend toward increased convergence and enhanced business operations. Verint’s Matt Tengwall expresses his thoughts on the state of the market in this session, including its evolution and the influence the market structure will have going forward, such as how the integrator channel will evolve as technology changes. Tengwall will also discuss technology’s overall impact, the challenges faced by financial organizations around the world, and ways in which executives can remain vigilant in the changing landscape of the business.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B