How Verint Automates and Modernizes Fraud Mitigation Beyond Surveillance with Voice Biometrics and Call Behavior Intelligence
Dan Spohrer, Vice President, Product Strategy, Verint and Tim McCurry, Director of Product Management for Intelligent Self-Service, Verint
The increase in the frequency and severity of fraud in the banking industry has led to vast improvements in online and point-of-sale security, but this has also caused fraudsters to turn to other methods to defraud organizations, such as through the voice channel. This is occurring at the same time that traditional phone-based authentication processes, known as Knowledge Based Questions (KBA), are proving ineffective. This session outlines Verint’s ability to look further than video surveillance to provide a streamlined approach to addressing authentication with voice biometrics as well as automating fraud detection through caller behavior and identity analysis.