• By Track

  • By Product

  • By Type

  • How Verint Automates and Modernizes Fraud Mitigation Beyond Surveillance with Voice Biometrics and Call Behavior Intelligence

    Dan Spohrer, Vice President, Product Strategy, Verint and Tim McCurry, Director of Product Management for Intelligent Self-Service, Verint

    The increase in the frequency and severity of fraud in the banking industry has led to vast improvements in online and point-of-sale security, but this has also caused fraudsters to turn to other methods to defraud organizations, such as through the voice channel. This is occurring at the same time that traditional phone-based authentication processes, known as Knowledge Based Questions (KBA), are proving ineffective. This session outlines Verint’s ability to look further than video surveillance to provide a streamlined approach to addressing authentication with voice biometrics as well as automating fraud detection through caller behavior and identity analysis.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B