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  • Challenges and Choices in the Cloud

    JaNae Forshee, Vice President, Cloud Portfolio Strategy, Verint and Alex Johnson, Senior Director, Product Marketing, Verint

    We’ve all heard about the cloud by now, but the amount of information surrounding its possibilities can understandably seem overwhelming. You will undoubtedly be asked a myriad of questions about its adoption, and there are some that you should be asking, too. Drifting to the cloud’s attractive promise provides benefits, opportunities and challenges – Where should you begin? Verint’s Alex Johnson and JaNae Forshee break it all down in this session through Verint’s cloud strategy and experience: from the barriers to video in the cloud, to the difference between cloud computing and cloud storage, to why IT departments are pushing banks and credit unions to the cloud, you’ll leave feeling confident in your ability to manage the cloud migration.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B