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  • Hidden Insights – Creatively Leverage the Voice of the Customer to Achieve Desired Business Outcomes

    VoC is a key performance metric that should matter to your business. Asking your customers for feedback is a proven method for improving CX, but are you leveraging rich insights from unsolicited, unstructured, indirect, attitudinal, and inferred feedback to your competitive advantage? Industry leaders share how they connectdisconnected listening posts, integrate disparate feedback sources, and tap into hidden insights to improve their overall omnichannel CX, drive operational improvements, and measure the impact on their business.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B