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  • Implementing Decentralized Forecasting and Scheduling on a Global Scale

    With more than 500 locations in 80 countries where it provides in-person support for its driver-partners, an innovative peer-to-peer ridesharing, food delivery, and transportation network company shares the complexities and challenges of its unique, global workforce management rollout. Hear how tracking adherence and ensuring compliance were vital project deliverables from the outset and how a decentralized approach to forecasting and scheduling was taken to ensure both a fast rollout and site independence.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B