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    IVA and Chatbots 101

    Learn just enough to be dangerous in this introductory session about artificial intelligence and chatbots. We’ll introduce you to the key technologies, define how they fit together, and give you a sense of how they are being applied in the contact center and beyond. Do you know the difference between an Intelligent Virtual Assistant, a chatbot, and Alexa? Can you tell the difference between the contenders and the pretenders in this space? Attend this session and you will.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B