IVA and Chatbots 101
Learn just enough to be dangerous in this introductory session about artificial intelligence and chatbots. We’ll introduce you to the key technologies, define how they fit together, and give you a sense of how they are being applied in the contact center and beyond. Do you know the difference between an Intelligent Virtual Assistant, a chatbot, and Alexa? Can you tell the difference between the contenders and the pretenders in this space? Attend this session and you will.