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  • Harness NPS to Drive Demonstrable CX and Business Improvement

    The effectiveness of NPS is a topic that attracts much debate. However, when employed effectively, it can be the catalyst for widespread business improvement. Join this session to learn how an organization’s innovative NPS process, at the very heart of its culture and strategies and powered by Verint Enterprise Feedback Management, drives satisfaction, loyalty, and revenue – resulting in an NPS score of 81.54 while servicing 60,000 dealerships worldwide.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B