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  • Defining the Human Age: Customer Service in 2030

    What will customer service be like in 2030? Find out in this entertaining session that examines global research that Verint recently commissioned from Opinium Research LLP. Explore how technology, societal trends, and customer preferences will shape customer engagement in the years to come—and gain insight into how you can engage the discerning customer and strike the balance in human and automation service experiences.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B