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  • What Makes Intelligent Self-Service Smart? Where We’re Going and Why.

    As self-service gets more intelligent, how can it make your employees more productive and your customers more satisfied?  Artificial Intelligence is changing the complexion of self-service, but it’s a mistake to focus on the technology alone. Find out how Verint’s investments in intelligent self-service are coming together to make your life as a contact center leader much easier now and in the future.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B