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  • Tips for Selecting a Knowledge Management System

    While most organizations have envisioned implementing knowledge management, many struggle with defining their specific knowledge management needs and selecting the right platform to meet those needs. With over a decade of experience implementing and supporting large-scale KM solutions, SPAR Solutions will share critical factors to consider when defining your requirements and identify the criteria that matters most to help you make the right KM decision for your organization.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B