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  • The Back Office – An Industry in Transition

    Join this session to hear how digital transformation is slowly migrating to the back office. Omer Minkara, Vice President and Principal Analyst at Aberdeen Group, will share his firm’s latest survey results on next-generation back offices. Then, Verint will share the results of its Optimized Back-Office Management Processes survey and the top 4 characteristics of optimized back-office organizations.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B