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  • Self-Service – The Contact Center Agent’s New Best Friend

    Customers want to achieve their goals faster and with as little effort as possible. When that doesn’t happen in self-service, as a contact center leader you can guess who’s responsible for getting the job done right. As self-service gets more intelligent, these roles can change. Find out how self-service can be the contact center agent’s digital buddy both before and after the customer engages with an agent.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B