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  • Profit More from Speech Analytics with a Blueprint that Works

    Speech analytics can have a profound impact on the enterprise by yielding vast improvements in efficiency and sweeping cost reductions, but only with a well-crafted strategic blueprint. Attendees will learn the nine basic building blocks of a blueprint for success with speech analytics. Success stories illustrate and complement the importance of a defined strategic blueprint in preparing any enterprise for speech analytics. Gain the know-how you need to begin crafting your own strategy.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B